As I write this, I have been on hold for 33 minutes and counting with the customer service department of a major corporation.
If I don't get a human being to help me by the time I'm done writing, I will reveal the name of the company. I will tell you that they are a major oil company.
I have endured now, 36 minutes of an endless Musak loop of Elton John's Daniel. I wasn't fond of the song before, I am even less enamored with it now.
Why is it that so called "Customer Service" lines aren't anymore? Most of them have you go through an acrobatic charade of "Press 1 to be ignored, 2 to be sent back to 1, 3 for another useless menu, 4 to repeat this menu and 5 to be inexplicably disconnected.
43 minutes now...I'm almost ready to kick a puppy. 'Daniel my brother, do you still feel the same?' No, dammit! I feel neglected!
I went through a similarly frustrating experience a few years ago with my former cell provider. I had overpaid my final bill, and lo and behold, wanted a refund. They said that because I had paid via web banking, I would have to go through the bank. Didn't sound right to me, but who am I?
48 minutes...find me a rope!
So I did the phone calisthenics with the bank, explaining what the cell people told me. I was right the first time, the cell people had to issue the refund. The bank isn't a collection agency.
It took another 6 phone calls. On the second to last call, I again explained my problem (to 3 people over 45 minutes), that I had overpaid my bill and wanted a refund. If they couldn't issue me a refund, could they at least apply it to my cable bill? "Your cable bill? Sir, you've been talking to the cellular division, let me transfer you." NOOOOOOOOO000000ooooooo....
55 minutes...Elton John is OFF my playlist forever!
One service line I contacted recently at least had the decency to tell me up front that it was a 45 minute wait on hold. That, at least gave me an option. I hung up and called back the first thing the next day, only a 20 minute declared wait, which was actually 5.
62 minutes...the other people in my house are forming a lynch mob and the dog is whining.
I have had other, similar experiences, as I'm sure most of you have. Feel free to vent and share with Uncle DJ, and be sure that I won't put you on hold.
66 minutes on hold...Sunoco has horrible Customer Service. If you can call it that. I give up, you can keep your damn 'Performance Points'. They sure don't perform on the phone!
DJW
There, I feel better now.
